Refund and Returns Policy

Refund and Returns Policy for Lazende

Thank you for shopping with Lazende! We strive to provide our customers with the best quality products and service. If you are not fully satisfied with your purchase, please review our refund and returns policy below:

1. Return Eligibility

We accept returns on products within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition.
  • The item must be in its original packaging with all tags and labels intact.
  • A valid proof of purchase (order number or receipt) must be provided.

Items that are non-returnable include:

  • Gift cards
  • Undergarments and swimwear (for hygiene reasons), unless defective.
  • Sale or discounted items (unless specified).

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@lazende.com or call 0334 2141205 to initiate the return process.
  2. Return Authorization: You will receive a return authorization along with instructions on how to return the item. Please do not return any items without prior authorization.
  3. Prepare the Item: Pack the item securely with its original packaging and include any paperwork (receipt, order number, etc.) as instructed.
  4. Ship the Item: Send the return item to the provided address. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly shipped.

3. Refunds

Once we receive your returned item, it will be inspected for compliance with our return policy. If the item meets the criteria, we will process your refund to the original payment method within 7-10 business days. Please note:

  • Shipping fees are non-refundable, except for defective or incorrect items.
  • If the item was purchased using a discount or promotional offer, the refund will be processed based on the discounted price.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving the order. We will offer you a full refund or exchange and cover the return shipping costs.

6. Late or Missing Refunds

If you have not received your refund after 10 business days, please check your bank or credit card statement, as processing times may vary. If you still haven’t received your refund, contact us at contact@lazende.com for assistance.

7. Damaged Items

If your item is damaged during transit, please notify us within 3 days of receiving your order. We may require you to provide a photo of the damaged product for verification. We will issue a refund or send you a replacement as appropriate.

8. Customer Service

If you have any questions or need further assistance regarding our return or refund policy, please don’t hesitate to contact us:

Thank you for choosing Lazende! We look forward to serving you again.